Terms & Conditions
Customer Service
Welcome to Emma Agarwood! We are committed to providing excellent customer service and handling your inquiries with care and efficiency. Our team is dedicated to addressing all your concerns and questions as quickly as possible. Please feel free to contact us for any assistance or information regarding our products and services.
Confidentiality & Security
At Emma Agarwood, the privacy and security of our customers' personal information is our top priority. We follow strict protocols to protect your data and ensure secure transactions. Our privacy policy outlines the measures we take to safeguard your information and provides transparency regarding data collection and usage. Rest assured, your privacy is our highest priority.
Payment Options
We offer flexible payment options to meet your needs. Currently, all orders are placed by contacting us directly, allowing us to negotiate prices more easily, offer personalized discounts, and select a shipping method tailored to your preferences.
Terms & Conditions
1. Acknowledgment and Acceptance of Terms.
- This website, provided by Emma Agarwood (referred to as "the website"), offers services in accordance with these terms and conditions (referred to as "the terms") to its members. Your use of a member account to make purchases on the website is considered your acknowledgment, understanding, and agreement to all the content of these terms.
- If you are under the age of twenty, your legal representative must read, understand, and accept these membership terms or any subsequent modifications before you register as a member or use these services. Your use of these services is considered as confirmation that your legal representative has read, understood, and accepted these membership terms, as well as any modifications or changes.
2. Member Registration and Account Security.
- When applying for membership on the website, you must provide accurate information (including but not limited to your name, date of birth, email address, mailing address) and update it as necessary to ensure optimal service. Providing incorrect or false information, failing to update information, omitting required information as requested by the website, infringing upon others’ name, personality, or intellectual property rights, or violating other legal regulations may result in the suspension or termination of your account on the website and denial of access to all or part of the service.
- All actions performed under your account after logging in to this service are considered your own actions, including but not limited to browsing, searching, consulting, transactions, online card payments, updating personal information, participating in promotions, and other actions related to account rights and interests.
- Your account, password, and membership privileges are strictly for your personal and private use. Do not lend, transfer, or share them with others. Violations may result in the suspension or termination of your account on the website and denial of access to all or part of this service.
- If your personal or account-related information is disclosed due to circumstances attributable to you, allowing third parties to use it, you must bear full responsibility, and the website will not be involved.
- You are fully aware of the need to provide accurate personal and contact information for promotions announced by the website. Failure to provide or distortion of information will result in the loss of eligibility for such promotions.
- If your account or password is stolen, or if there is a security issue with your account, you must immediately notify the website.
- Once the mobile phone number is linked to the account, it cannot be detached without valid reasons such as account theft, misuse, or other legitimate reasons.
3. Protection of Personal Data
Your registration information and other personal details are protected in accordance with the website's Privacy Statement.
4. Protection of Intellectual Property Rights
- You fully understand that various content on the website, including but not limited to works, images, audio, web design, photographic works, etc., is protected by intellectual property rights owned by the website and other rights holders, and is subject to relevant intellectual property laws. Without prior written permission from the rights holder, you are not authorized to use, modify, distribute, decompile, disassemble, or engage in any behavior that violates copyright regulations.
- You acknowledge that you may not use the aforementioned content for purposes such as transferring, gifting, renting, lending, sublicensing, or engaging in any acts prohibited by law.
- In case of violation of the two aforementioned provisions, the website may permanently refuse to provide services, revoke your membership, and seek compensation for damages incurred, including but not limited to reputation loss, legal expenses, or damages claimed by third parties.
5. Legal Obligations and User Commitments
You commit to strictly adhering to the relevant laws of the Republic of China and all international standards for Internet use. If you are a user outside the Republic of China, you also agree to comply with all the laws of your country or region. Additionally, you agree not to use this service for illegal purposes and to comply with the relevant terms of use of the website. Otherwise, the website may not only suspend your account but also seek compensation for damages, including but not limited to the following situations :
a. Impersonating someone else or stealing another's account to use the service.
b. Registering multiple accounts with the same membership criteria (same name, phone number, email, etc.).
c. Frequent returns not due to product defects.
d. Disclosing or distributing defamatory, insulting, threatening, obscene, spam, junk mail, chain letters, or other illegal content, text, images, or files.
e. Engaging in unauthorized commercial activities on the website or distributing advertisements or multi-level messages without authorization.
f. Harassing, defaming, insulting, or otherwise violating the general etiquette rules of the Internet towards other users of this service or third parties.
g. Using devices, software, or procedures to disrupt or attempt to disrupt the normal operation of the website or the use by other users.
h. Violating membership terms or legal confidentiality obligations.
i. Violating the privacy, personality, reputation, trade secrets, trademarks, copyrights, patents, or other rights of the company or third parties.
j. Unauthorized use of the service's rights for cash exchange, goods, or other economic benefits in a manner not intended by the website.
k. Unauthorized use of the website's database content
l. Any other behavior deemed inappropriate by the website.
6. Activity Modification Notification
The website may add, modify, or terminate relevant activities based on actual conditions and has the right to choose the most appropriate way to notify members.
7. Disclaimer
- The website reserves the right to stop or interrupt the provision of this service in the following situations:
a. During the replacement, update, maintenance, or construction of hardware and software related to this service.
b. In the event of a sudden failure of electronic communication equipment related to this service.
c. When the website is unable to provide services due to natural disasters or other factors beyond its control.
- The company is not responsible for any direct, indirect, or consequential damages, whether material or immaterial, caused by or resulting from the use of this service.
- You must back up texts, images, and other data uploaded in your messages yourself. The company is not responsible for any loss or damage resulting from the complete or partial destruction of this content for any reason.
- The company is not responsible for any warranty obligations or guarantees related to the use of this service or its outcomes, nor for the absence of defects or the correction of software associated with this service.
- All comments, opinions, or actions you take on this website are entirely your personal responsibility. They do not represent the position of the company. The company does not guarantee the accuracy of the identity you claim to have.
- The company is not responsible for illegal acts such as threats, defamation, obscenity, or any other unlawful behavior that occurs while using this service or through this service.
- You are solely responsible for any risk associated with purchasing or acquiring goods or services through this service, or provided, sold, or delivered by the company's sponsors or advertisers, and you are responsible for seeking compensation from the providers of goods or services in accordance with the law. The company is not involved and assumes no responsibility.
9. Applicable Law and Jurisdiction
The interpretation and application of the membership terms, as well as any disputes arising from these terms, are governed by the laws of the Republic of China. The Taipei District Court has jurisdiction in the first instance.